Policies

Return Policy

  • 7-day return window: You may return eligible items within 7 days of delivery.
  • Condition: Items must be in unused, resaleable condition with all original packaging and accessories.
  • Process: Initiate a return via our Returns page or contact support. A return authorization (RA) may be required.
  • Refunds: Refunds are issued to the original payment method after the return is received and inspected.
  • Exclusions: Some items may be non-returnable or have special return terms (e.g., opened software, consumables, personalized items). See the product page and our Returns Policy for details.

Shipping Policy

  • We offer standard and expedited shipping where available.
  • Free shipping on orders over PKR 999/-

Price Match / Guarantees

  • Price match:  Yes—price match within 30 days on identical products.
  • Manufacturer warranties: Products come with manufacturer warranties where applicable.

Warranty Policy

  • Manufacturer warranty coverage: Details vary by product; see product page for specific terms.
  • How to claim: Contact us or the manufacturer per included documentation.

Payment Methods

  • Accepted methods:Cash on Delivery
  • Security: Transactions are protected with industry-standard encryption.

Privacy & Data

  • Data collection: We collect information to process orders and improve service.
  • Usage: Data is used to personalize experiences, send updates, and support orders.
  • Third parties: We do not sell your personal data; we may share with service providers to fulfill orders.

Customer Support

  • Email: [email]
  • Phone: [phone]
  • Live chat: Website chat hours [hours]

Cancellations

  • Order cancellation window: Cancellations are possible if the order hasn’t shipped yet. Contact support to request cancellation.
  • Fees: Any applicable processing fees will be disclosed at the time of cancellation.

Accessibility & Inclusivity

  • We strive to make shopping easy for everyone. If you need accommodations, contact us and we’ll assist.